Shipping Policy
Last Updated: December 1, 2025
We ship food, beverage, and consumable products to customers in Japan, the United States, and Canada. Shipping times and costs vary by destination.
1. Processing Time
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or holidays are processed the next business day.
2. Shipping Regions
- Japan
- United States
- Canada
Some remote regions may require additional time or may not be eligible for delivery.
3. Shipping Fees
Shipping fees are calculated at checkout and depend on:
- Destination country
- Weight and size of the order
- Shipping method selected
4. International Customs & Import Duties
For U.S. and Canadian customers, import duties or taxes may apply depending on local regulations. These fees are the responsibility of the customer.
5. Delivery Estimates
- Japan: 1–3 business days
- U.S.: 5–12 business days
- Canada: 7–14 business days
These are estimates only. Delays may occur due to customs, weather, or carrier issues.
6. Tracking
All shipments include a tracking number, which is emailed once your order ships.
7. Lost or Damaged Deliveries
- If an item arrives damaged, contact us within 3 days of delivery.
- If a package is lost in transit, we will work with the carrier to resolve the issue.
8. Contact Information
Email: support@moriyamatrading.com